Frequently Asked Questions (FAQ) & Common Problems

• Frequently Asked Questions (FAQ)
• Web Publishing and Services
• Software Development
• Software Distribution



• Common Problems
• Software Development

Web Publishing and Services

1. I had a program highlight listed on my program's homepage, but it's no longer listed there. What happened to it?
   
   
2. How do you change a program name that's listed on the drop-down menu and Research Area homepages on EPRI.com?
   
   
3. How do I submit content to post on EPRI.com?
   
   

Software Development

1. What do I have to do for software quality approval when first submitting a contract?
   
   
2. What steps do I follow to submit an application for EPRI Corporate Software Quality acceptance testing?
   
   
3. How do I use EPRI's Software Testers for alpha and beta testing?
   
   
4. I can't find what I want- what should I do?
   
   
5. What forms are required for EPRI software?
   
   
6. When is ISO 9000 a requirement?
   
   
7. How do I get more information in ISO 9000?
   
   
8. How can I identify the developers with the best EPRI track records?
   
   
9. How do I know if my software needs to follow a different process from that outlined in the basic Process Table?
   
   
10. When is beta testing a requirement?
    
    
11. What level of detail is needed for installation instructions?
    
    
12. How do I test my software for multiple platforms when I do not have the needed systems?
    
    
13. What are the standards and guidelines for Web applications?
    
    
14. Where is information on software quality requirements?
    
    
15. Why do I need my application tested?--my funders don't want to spend the extra money
    
    
16. Where do I get help to know if my developer is doing a good job?
    
    
17. Do I need to comply with EPRI's Software Development requirements if the software being developed is imbedded in the hardware?
    
    

Software Distribution

1. After my software product receives the "A" grade from SET, how long does it take for the product to receive its Actual Completion Date (ACD)?
   
   
2. Who do I contact if I have questions about customer/member eligibility?
   
   
3. How do I find out what customers have received my products?
   
   
4. I always thought my contractors/developers were entitled to a copy of the final EPRI product upon completion. Why does it seem like there is always a delay in getting them a copy?
   
   

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Software Development

1. The application crashed because an incorrect input was entered into a data input field.
   
   
2. An anomaly was fixed in one area of the application, but not in similar areas of the application, even though the tester noted that the whole application should be checked for similar occurrences.
   
   
3. Grammar and spelling mistakes in user manuals, readme notes, etc.
   
   
4. There are no uninstall procedures/instructions provided.
   
   
5. Administrative privileges are required for installation/execution, but it is not stated.
   
   
6. Tutorial or solved example problems not provided.
   
   
7. The user's manual does not follow EPRI's software manual guidelines.
   
   
8. The current disclaimer and copyright information is not used.
   
   
9. The tutorial/solved example problem results did not match exactly with the actual results from the application.
   
   
10. SET Beta testing and customer Beta testing was not performed.
    
    

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